What is the importance of the quote by Geraldine Caplin at the end of

Question: What is the importance of the quote by Geraldine Caplin at the end of the video: “People forget what you said, they’ll potentially forget what you did, but they’ll never forget the way you made them feel.”? How does it apply to the whole of the video and what you learned in chapter 5?Show transcribed image textIntroduction. Leadership is all about touching peoples’ feelings through your actions. This is the reason why Geraldine believed that leadership is not all about what you say or what you do but how thro…View the full answerTranscribed image text: What is the importance of the quote by Geraldine Caplin at the end of the video: “People forget what you said, they’ll potentially forget what you did, but they’ll never forget the way you made them feel.”? How does it apply to the whole of the video and what you learned in chapter 5?