The IDEAL Problem-Solving Method SUBMIT ASSIGNMENT

Professionals recognize the need to integrate problem-solving skills in the work environment. The IDEAL problem-solving method developed by Bradford and Stein is implemented by Identifying the problem, Defining the problem, Exploring strategies, Acting on ideas, and Learning from experience.  Review “Professional Applications in Service Learning: Problem-Solving Scenarios,” select one relevant business scenario, and create a 300-500-word outline that addresses the following questions:Examine the behaviors presented in the selected scenario. Apply the IDEAL problem-solving process to the scenario. Be sure you discuss each aspect (Identify, Define, Explore, Act, and Learn) of the method as it relates to the scenario.Determine whether the behavior in the scenario could be described as unethical or illegal and how this should be addressed professionally.Describe how you would resolve this issue using the IDEAL method.The scenario is: Scenario IV – Private Loan Service ProviderKristina Simmons, a relatively new member of the marketing team for a private loan service provider, is working on developing a marketing campaign directed at lower income families to help them make ends meet, particularly during the holidays. The campaign emphasizes the opportunity of “freedom from high-interest credit card debt,” and the ability to “provide a wonderful holiday for the family without worrying about having cash on hand,” all while downplaying the fact that the interest rates on these personal loans are low only for the first 90 days after disbursement and then jump higher than many credit card annual percentage rates (APRs). Kristina had been hired 6 months prior by the loan company, which billed itself externally as an organization that created opportunities to help people get back on their feet after financial hardship. After working there for a few months, Kristina had continually observed that the culture was highly competitive, and people were focused primarily on selling products, not on helping customers. She needed the job, so she had tried to keep her head down and work hard. At the outset of this new project, Kristina had expressed concerns to her manager, William Richardson, about the fact that their company seemed to prey on people who might not really be able to afford the loan payments. William chuckled, shrugged, and encouraged her to put those thoughts aside and “just focus on the job at hand.” “Besides,” William reminded Kristina, “if you do well on this project, a big bonus will surely be coming your way at the end of the year!” Despite Kristina’s hesitations, she continued working on the marketing campaign