ISO/IEC 20000 is the international standard for IT Service Management. ISO/IEC 20000 is closely associated

Question: ISO/IEC 20000 is the international standard for IT Service Management. ISO/IEC 20000 is closely associated with ITIL, and the standard allows the service management capabilities to be audited and certified. Which of the following BEST represents the similarity between the standard ISO/IEC 20000 and the framework ITIL? Select one: A. Both ITIL and ISO/IECISO/IEC 20000 is the international standard for IT Service Management. ISO/IEC 20000 is closely associated with ITIL, and the standard allows the service management capabilities to be audited and certified.
Which of the following BEST represents the similarity between the standard ISO/IEC 20000 and the framework ITIL?
Select one:
A.
Both ITIL and ISO/IEC 20000 are adopted by organisations that want to demonstrate their ability to deliver quality IT services to customers.
B.
Both ITIL and ISO/IEC 20000 are implemented together for optimal service delivery.
C.
Both ITIL and ISO/IEC 20000 describe an integrated set of management processes for the effective delivery of IT services.
D.
Both ITIL and ISO/IEC 20000 aim to create common terminology for service providers and their stakeholders to communicate and manage.
ANSWER: ISO 20000 is standard and performance code; ITIL is an excellent practice framework. ISO 20000 rewards certified organizations; ITIL does not. ISO 20000 has…View the full answer