For this assignment, students will work in groups of 5 to build a Quality Assurance

Question: For this assignment, students will work in groups of 5 to build a Quality Assurance Plan. Please read the blog about how to build a foundation for an entrepreneur who needs to ensure customer service requirements are maintained. Complete a WORD document with the following sections: Define standards and goals for your hot beverage product and customerSee the answerSee the answerSee the answer done loadingFor this assignment, students will work in groups of 5 to build a Quality Assurance Plan.
Please read the blog about how to build a foundation for an entrepreneur who needs to ensure customer service requirements are maintained.
Complete a WORD document with the following sections:
Define standards and goals for your hot beverage product and customer service (use VOC as a template to gather information from the Discussion Forum in week 1), What KPI’s or measurements will you put in place to ensure quality
Set Policies and Procedures for each team member (e.g. cash, barista)
Communication: Outline how the QA plan will be communicated
Implement Procedures
Get Feedback: how will you evaluate if your quality assurance plan has been successful? With employees, with customers?
Measure results: Analyze the KPI’s established and VOC
Communicate results: how will you communicate to the team
Sustainability: How will you ensure improvement is ongoing?
A Key Performance Indicator (KPI) may be a quantitative metric that reflects however well a corporation is achieving its explicit goals and objectives as an example, if one in every of your goals is to supply superior client service, you’ll use a KPI…View the full answer