For this assignment, students will work in groups of 5 to build a Quality Assurance

Question: For this assignment, students will work in groups of 5 to build a Quality Assurance Plan. Please read the blog about how to build a foundation for an entrepreneur who needs to ensure customer service requirements are maintained. Complete a WORD document with the following sections: Define standards and goals for your hot beverage product and customerFor this assignment, students will work in groups of 5 to build a Quality Assurance Plan.
Please read the blog about how to build a foundation for an entrepreneur who needs to ensure customer service requirements are maintained.
Complete a WORD document with the following sections:
Define standards and goals for your hot beverage product and customer service (use VOC as a template to gather information from the Discussion Forum in week 1), What KPI’s or measurements will you put in place to ensure quality
Set Policies and Procedures for each team member (e.g. cash, barista)
Communication: Outline how the QA plan will be communicated
Implement Procedures
Get Feedback: how will you evaluate if your quality assurance plan has been successful? With employees, with customers?
Measure results: Analyze the KPI’s established and VOC
1. Revenue per hour of available seating (RevPASH) This is a measure of your restaurant’s revenue per available seat hour, as the name implies. The amount of seats available during regular operating hours is referred to as available seat hours. As a…View the full answer