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Frequently Asked Questions

Are your papers pre-written?

As far as delivery is concerned the essay will always reach you in a timely fashion. The work is sent to the customer through our intranet or via email depending on the client’s request. It is vital to place orders as early as possible to help reduce the cost as well as give the student sufficient time to revise the final version.

Where are you located?

OnlyEssayHelp is a leading incorporated academic assistance company. We have been working with students from the United States, the UK, and Canada since 2008 and are accepting online orders from any other country in the world. Our support offices are located in Eastern Europe.

Is there a possibility of plagiarism in my completed order?

We complete each paper from scratch, and in order to make you feel safe regarding its authenticity, we check our content for plagiarism before its delivery. To do that, we use our in-house software, which can find not only copy-pasted fragments, but even paraphrased pieces of text. Unlike popular plagiarism-detection systems, which are used by most universities (e.g. Turnitin.com), we do not report to any public databases—therefore, such checking is safe.

We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for a writing company to guarantee an absence of plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for turnitin.com itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. If you want to be 100% sure of your paper’s originality, we suggest you check it using the WriteCheck service from turnitin.com and send us the report.

Is there a money-back guarantee? If yes, how can I receive a refund?

You can get more details about possible types and terms of refunds on our official money-back guarantee page.

Can my paper be delivered earlier?

Yes. Before a writer is assigned to work on your paper, you can amend your order and change the deadline. When you do this, you will get a link to the payment system. The extra fee will be equal to the price for the narrower time frame minus the price you’ve already paid for the broader time frame when you submitted your initial order.

If the writer has already been assigned to your paper, our support staff will have to find out whether he or she is able to complete the paper within the new deadline. If the writer agrees to the shortening of the deadline, you will be charged with an extra fee, which is calculated according to the system above.

Is the quality guaranteed?

Yes, of course. Each writer has a reputation to maintain and OnlyEssayHelp standards to adhere to, so they always do their very best to provide you with a high-quality paper. Furthermore, you don’t have to pay for the paper if you don’t like it. You will be asked to complete your order payment only when you confirm that you are completely satisfied with the paper. If you want to make sure you get a top-quality paper with no revisions needed, try to provide your writer with all the paper details possible. If they get a clear idea of the kind of essay you need, it will be much easier for them to meet your expectations.

What can I do if I am not satisfied with the paper?

Here are the things you can do in the unlikely event that you don’t like the paper you get:

1) Request a revision and tell your writer what it is you want to be changed in the paper.

2) Request another writer for free (in case you don’t think the current one can give you the paper you want).

3) Ask for advice from customer support or request a refund.

Can other OnlyEssayHelp users see the details of my order?

No, the order information is available only to you and your writer, no one else can see it in the system.