Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of

Question: Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system
Show transcribed image textTranscribed image text: Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon’s management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Day Minimum Number of Employees Needed Monday 90 Tuesday 60 Wednesday 55 Thursday 75 Friday 110 Saturday 90 55 Sunday The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. (Let X, = the number of call-center employees who start work on day / where / = 1 = Monday, / = 2 = Tuesday, etc). Min s.t. Monday Tuesday Wednesday Thursday Friday Saturday Sunday X₁ X₂ X3 X4 X5, X6, X, 20 Find the optimal solution. (X11 X2 X3 X4 X5, X6, X7) = Give the number of call-center employees that exceed the minimum required. (M, Tu, W, Th, F, Sa, Su) =