Conflicts between clients and vendors/suppliers/etc. are not always handled in the best possible way. Using

Question: Conflicts between clients and vendors/suppliers/etc. are not always handled in the best possible way. Using a situation from an article or your own experience, outline how a conflict was handled, and show how the interaction could have been improved. Working in a group, you will be required to role-play the scenario as it happened, and then role-play anConflicts between clients and vendors/suppliers/etc. are not always handled in the best possible way. Using a situation from an article or your own experience, outline how a conflict was handled, and show how the interaction could have been improved. Working in a group, you will be required to role-play the scenario as it happened, and then role-play an improved version of the scenario, demonstrating effective client relations techniques.

Steps:
Your Instructor will form you into groups of 3-4 people
Find a scenario (in an article, blog, etc.) about a challenging client relationship interaction (e.g., a client was upset about something, a vendor/supplier/etc. needed to inform a client about a problem, etc.)
Alternately, use a scenario from your own experience, or that of a friend/family member (e.g. something you/they came across in a work environment as the supplier or client). Try not to use examples from a retail environment.
Submit your idea to the instructor for approval.
Write an objective, concise summary of the challenge/conflict to explain the situation to the class.
Create a short (2-3 minute) role-play scenario that demonstrates how the challenge/conflict was handled
Create a list of pros and cons about how the scenario was handled – what was handled well? What could be improved?
Create another short role-play scenario that demonstrates the ideal way for the challenge/conflict to be handled
Write a short conclusion of the anticipated outcome of handling the situation differently. How would the outcome differ from the original situation? How would the outcome be improved?
Be prepared to discuss the improvements with the class
Submit the scenario summary, role-play scripts, and improvement summary to the instructor. The written content should be typed, double-spaced, using 12-pt font, and follow proper spelling and grammatical rules. Reference any external resources you used to complete the assignment.

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