:3 Situational Analysis Salmah has been a secretary in your office for seven years.

Question: :3 Situational Analysis Salmah has been a secretary in your office for seven years. The atmosphere in the office is relaxed and friendly, and staff often refer to it as one big family. Everyone gets along and seems to like each other. Over the last year, though, you have noticed that Salmah spends a lot of time taking personal calls on her cell phone, andShow transcribed image textTranscribed image text: :3 Situational Analysis Salmah has been a secretary in your office for seven years. The atmosphere in the office is relaxed and friendly, and staff often refer to it as one big family. Everyone gets along and seems to like each other. Over the last year, though, you have noticed that Salmah spends a lot of time taking personal calls on her cell phone, and chatting with clientele and the other secretary about non-work subjects. The other two managers have both complained to you that they think it will affect the productivity of the office. Salmal has received an overall performance rating which exceeds Expectations over the past three years. Salma is sometimes overly sensitive, so you are not sure how she will react to your addressing the situation. As Salmah ‘s manager, how would you handle the situation?